Velocity Black logo

Senior HR Manager

full-time Velocity Black London

Velocity is a rapidly growing and well funded startup headquartered in Mayfair, London. Velocity provides insider access to the world’s best dining and hospitality experiences, including over 1,000 restaurants in London, New York, Los Angeles, Miami, and more.

"Velocity Black is the coolest app we have ever seen" - GQ Magazine.

Velocity harnesses technology and human expertise to empower our customers to live extraordinary lives.

Having raised over $30 million since 2015, Velocity is one of the fastest growing technology companies in the world and has been featured in New York Times, GQ, LA Times, TechCrunch, Forbes, GQ, Wired and CNBC.

We are reimagining the way we discover and experience our world, from restaurants, to travel, to flights in fighter jets to the edge of space. We save and enrich your time, elevate your experience and put a world of possibilities at your fingertips. Our mobile payments infrastructure empowers our customers to never have to pull out a card, with everything from dining to flights automatically taken care of by 0-click payment.

We are the company behind Velocity Black, the global members club & concierge reimagined for the digital age. Book a restaurant, vacation, sold-out concert or a swim with orca whales, all at your fingertips from a single mobile application.

By harnessing 24/7 chat, artificial intelligence and a global mobile payments eco-system, Velocity is a curated engine of m-commerce and engagement. With a guaranteed response within 1 minute, we save our customers hours every week and empower them to get the most out of life. Welcome to concierge for the digital age.

This is a true HR generalist role partnering with a fast growing entrepreneurial team so the role will be key in shaping our cultures and values.

The person will also be expected to help shape the broader HR and People strategy.


  • Work closely with the business to manage cyclical HR processes, including the bi-annual performance process, including performance score moderation, and on going employee engagement survey. (eNPS)
  • Build the capability of managers through strong coaching and mentoring for them to maximise potential and consistently raise the bar on performance.
  • Champion and help set the culture of Velocity from the top down.
  • Manage all employee relations issues within the business area supporting and guiding managers on complex people issues.
  • Partner with managers within their business area to proactively manage employee engagement
  • Provide advice to the business area on organisational design and re-structuring, supporting the implementation and embedding of changes.
  • Be able to get your hands dirty, sweating the small admin heavy duties as well as the larger strategic projects.
  • Extensive HR generalist experience with strong bias towards talent management and retention as the team is going through a period of high growth.
  • Excellent relationship building and facillitation skills with employees of all levels.
  • Commercial and results focused, with the ability to quickly get up to speed on business strategies and understand how people plans need to align with these.
  • Ability to work in an environment of change and ambiguity at times
  • UK & US knowledge would be beneficial
  • Ability to positively challenge and influence managers within the business and partner them in delivering business results.
  • Experience in a smaller, fast moving entrepreneurial company, start up experience would be a plus.
  • Agile and flexible with a flair for value-add project work outside of business as usual.
  • Ability to positively challenge and influence managers within the business and partner them in delivering business results.
  • Some experience of leading, designing and implementing organisational change in partnership with the business.
  • Employment law expertise to guide and support managers in employee relations issues and terminations.
  • Strong organisational and planning skills; able to multi-task and work under pressure remaining professional and calm.
  • Professional and engaging manner. Empathy yet resilience under assertive challenge
  • Must be comfortable in using technology and leveraging digital applications and media platforms.
  • Very competitive salary
  • BUPA private healthcare
  • 60% off gym memberships
  • Great access to Velocity Restaurants and experiences
  • Chance to work for one of the fastest growing and most exciting startups
  • Monthly career development initiatives
published: Nov. 18, 2018

Apply for this position