Capdax is an authorized digital asset exchange that held a successful token generation event in 2018. Founded by Beyond Blocks & Amatus co-founders, Capdax offers a simple, powerful trading environment for beginners and professionals, with fast ordering, intuitive charting tools and real-time order books.

The candidate will work together with the Customer Success Manager to ensure a Capdax experience where our users are well supported with excellent quality, fast response times, and accurate information. They will also maintain social media profiles and online reputation.

• Deep knowledge about the cryptocurrency/blockchain industry
• Experience with CRM tools (Zendesk, Freshdesk) beneficial
• Exceptional written communication
• English native or comparable level
• Ability to multitask, prioritize and manage time effectively

• Applicants can be in Berlin or work remotely

RESPONSIBILITIES

• First level ticket support via Freshdesk
• Social Media Management (Telegram, Twitter, FB)
• Reporting back data in a structured manner to management
• Create a knowledge base for new users
• Ownership of password recovery and KYC/AML processes
• Online reputation management

• Modern office in the heart of Berlin with international colleagues
• Competitive salary
• Flat hierarchy
• Freelance or part-time work possible