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Support & Social Media Manager

full-time amatus Berlin

Capdax is an authorized digital asset exchange that held a successful token generation event in 2018. Founded by Beyond Blocks & Amatus co-founders, Capdax offers a simple, powerful trading environment for beginners and professionals, with fast ordering, intuitive charting tools and real-time order books.

The candidate will work together with the Customer Success Manager to ensure a Capdax experience where our users are well supported with excellent quality, fast response times, and accurate information. They will also maintain social media profiles and online reputation.

  • Deep knowledge about the cryptocurrency/blockchain industry
  • Experience with CRM tools (Zendesk, Freshdesk) beneficial
  • Exceptional written communication
  • English native or comparable level
  • Ability to multitask, prioritize and manage time effectively
  • Applicants can be in Berlin or work remotely


  • First level ticket support via Freshdesk
  • Social Media Management (Telegram, Twitter, FB)
  • Reporting back data in a structured manner to management
  • Create a knowledge base for new users
  • Ownership of password recovery and KYC/AML processes
  • Online reputation management
  • Modern office in the heart of Berlin with international colleagues
  • Competitive salary
  • Flat hierarchy
  • Freelance or part-time work possible
published: Feb. 12, 2019

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