Do you love solving technical problems to help non-technical people? Are you ready to be part of a rapid-growth, funded startup? If your answer to these questions is ‘Yes’, Lodgify is the right place for you to learn and acquire new skills.

As a Tech Support Engineer Intern at Lodgify you will diagnose and resolve technical issues in software, hardware and networks. You will directly support non-technical employees and help them do their best work with reliable and efficient technology.

Your responsibilities will include:

• Handle IT support requests from employees
• Software and hardware installation
• Laptop, mobile and IOT device troubleshooting
• Third party software administration (Wordpress, MS Office, Slack etc)
• User account management (Active Directory, Google Business)
• Device provisioning using the Asset Management System
• Password management system administration
• VoIP phone system maintenance (FreePBX)
• Video conferencing support (Google Meet, Airtame)
• Technical documentation
• Define software and hardware specifications in response to user requirements
• Identify and propose areas to maximise user experience and productivity in the working environment

• Undergraduate or Degree in computer science/engineering or other related field
• Familiar with IT support concepts
• Good technical knowledge of Operating Systems (Windows, MAC and Linux), computer hardware and networking with hands on troubleshooting experience
• Able to read and understand technical manuals and process documentation

• Familiar with IoT, PBX, Active Directory system
• Strong problem solving skills with the ability to research and troubleshoot complex IT related issues
• Ability to translate and demonstrate complex technical solutions to non-technical users
• Proven team-working skills by working in a collaborative environment
• Strong customer service focus
• Excellent communication skills in English, both written and verbal
• Strong organizational skills with ability to efficiently prioritise and execute tasks

• Paid part-time internship agreement
• Nice office space in Barcelona city center
• Regular ping-pong and foosball tournaments, plus other fun activities!
• Friendly and flexible working environment made up of more than 20 different nationalities