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Technical Account Manager

full-time CARTO Madrid

We are looking for a strategic, technical, growth-focused, and results-driven Technical Account Manager to work with CARTO’s most strategic customers to use location intelligence to solve their high-impact business needs. Our Customer Success Team ensures clients adopt and see value with CARTO. Our aim is to be trusted advisors to our customers – helping solve business problems with CARTO solutions, managing accounts, and ensuring that customers love CARTO. It requires a combination of business acumen, enterprise account management, and ability to quickly gain technical understanding of our products and geospatial data.

What You Will Achieve

  • Establish a trusted advisor relationship with our most strategic enterprise customers across different verticals -- engaging to deeply understand their business needs and goals with CARTO.
  • Put customer’s needs first – as you manage onboarding of new enterprise customers and jointly develop and execute Success Plans with each of them.
  • Maintain high levels of engagement to ensure your customers see value from insights, increase adoption, successfully onboard, and uncover new uses of CARTO’s capabilities.
  • Identify common customer challenges and actively suggest better solutions.
  • Through active engagement with customers, identify opportunities for expansion, and be a source of intelligence to drive evolution of our products and new solutions.
  • Be the voice of our customers at CARTO, interfacing with Product and other teams.
  • Curiosity and a passion for serving customers. Ability to be diplomatic, empathetic, poised, and action oriented when working with customers.
  • Enterprise customer-facing customer success, account management, or strategic consulting experience, with a strong technical foundation and business savvy.
  • Experience handling complex enterprise organizations and solving difficult problems.
  • The skills to lead technical conversations. The skills to use data, CARTO products, and your technical skills to develop proofs-of-concept and advise on solutions.
  • Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software.
  • Excellent communication and interpersonal skills.
  • A strong combination of being both a team player and a detail oriented, self-starter.
  • Analytical mind and ability to quickly learn technical aspects of CARTO.
  • Familiarity SQL is invaluable; basic knowledge of JavaScript, HTML/CSS, and APIs is preferred.
  • Technical knowledge of Geo world and tools is desired. Geospatial is our business!
  • Bonus points for experience with: Analytics, BI tools, ETL tools, and enterprise SaaS startups.
  • Competitive, results-based compensation.
  • Flexible work hours in a focused but casual environment.
  • Excellent benefits, including 100% medical, dental and vision coverage, generous (really!) time off, 401k with match, and stock options.
  • Growth prospects at a truly welcoming multicultural and multilingual company.
  • Fun stuff like: annual, all-company offsite (traditionally held in Spain) and community activities.
  • An opportunity to get in early to a company that will be category defining, backed by the same VCs that have backed companies like Facebook, Slack, Dropbox and Cloudera.
  • A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.

To Apply

Provide us your resume and a letter explaining your interest. Be sure to let us know why you’re a great match for this role and for CARTO!

A diversity of identity, perspective, and experience makes us stronger. We welcome you to apply to CARTO regardless of your background, gender, ethnicity, orientation, or ability.
published: June 14, 2018

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