Were a user centric company and providing our users with the possible best experience is what we do.
As user support member you are essential in making this happen:
- Communicate with users online and offline and ensure were building the best product to serve their needs.
- Escalate problems and user feedback to help improving the app and our services.
- Work closely with our product, design, and engineering teams.
- Role includes working on various products like Pass and Cities.
Be a Citymapper expert
Ability to clearly communicate complex ideas
Fluency in other languages is a plus
Competitive pay, equity / stock options, and various startup perks like food, travel and hoodies.