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UX Writer & American Product voice

full-time Cleo AI London

We’re looking for a brilliant UX copywriter to help us build Cleo, our AI personality that helps customers manage their money

You’ll work across the company to research, design and spec the AI product, writing in a way that makes Cleo impactful, easy to use, and fun. You’ll bring a distinctly American voice to our AI for our growing US audience - 400,000 customers and counting. We are still at the start of Cleo’s journey, and this role will be one of just two copywriters in our growing team, with significant opportunity to drive what our product becomes.

What you’ll work on:

● Developing a smart, wry, and funny Product voice for Cleo that speaks authentically to our rapidly growing base of American users.

● Developing user research and feedback into Product voice and UX

● Working with the product and development team on designing and spec’ing features

● Creating conversational flows and UX designs that enable Cleo to help customers manage their money, within both a native app and Facebook Messenger.

● Driving a step change in how people interact with their money


● Have a writing portfolio you’re proud of

● Communicate clearly, with the kind of wry wit we’re looking for, in your writing

● Have written in digital-forward environments e.g., publications like Buzzfeed, or can share examples of this kind of writing from student/personal publications

● Are not averse to memes, read the subtext of emojis, and arent turned off by this sentence

● Are excited by what were building at Cleo; you are product-focused and care about making our users’ lives better.

Advantageous, but not essential;

● Consumer brand experience

● An understanding of what the hell UX/UI is / previous experience in creating an AI voice

Our process:

1. Apply here, sharing the most relevant parts of your portfolio

2. Quick phone call with a member of our product team to find out more about your experience and why you want to work at Cleo.

3. Short take-home test.

4. Onsite interview:

- Discuss your take home test and work through a problem with the product team

- Meet the CEO and COO

Cleo is a great place to work:

  • An above market compensation package (Base + Equity). Were prepared to pay for the very best.
  • Work at one of the fastest growing tech startups anywhere in the world. We recently closed a competitive Series A with Balderton who join a formidable investor base including the founders of Skype, Transferwise, Zoopla, Lovefilm, Climate corporation, SongKick and others.
  • The team is exceptional. Youll get to work with brilliantly bright and dedicated individuals every day.
  • Our mission is unique. We want to radically improve everyone’s relationship with money. Were not maximising the time consumers spend in a feed, getting fast food delivered, or building an incrementally better bank. Were changing an industry in a visceral way, which you get to see every day in our customer feedback.

You can see our employee perks on our main careers page, here:
published: Dec. 21, 2018

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