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UX/UI Researcher

full-time Glovo Barcelona

At Glovo we are constantly looking for talented and passionate colleagues to join our team in the Barcelona office.

You are someone who loves working in a high-paced startup environment in a new frontier market where standards have not been defined. Customer motivations and patterns are puzzles to be unravelled with modern research tools and those insights immediately applied to improve customer experience. We're looking for someone with the same passion that we have for simple solutions and bold impact.

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Responsibilities
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  • Collaborate with design and product teams across 5 mobile and web products to help better understand customer, courier and store partner behaviours and motivations
  • Plan, organize, and host group testing sessions and interviews
  • Synthesize qualitative and mixed methods - interviews, surveys, online platform tools, focus groups, review analysis, ethnographic studies - into well-founded conclusions and proposals
  • Guide the evolution of our UX approach by translating your research insights into actionable recommendations
  • Communicate and document findings and recommendations written or presentation style to peers and stakeholders
  • Evangelize good UX research methods and mentor peers in best practices

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Requirements
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  • University Degree and some study in UX
  • 3+ years of relevant full-time experience in a consumer company or research space
  • Excellent spoken and written English and Spanish
  • Experience with mobile and web products and the portfolio to match
  • Comfort with conducting survey research, survey design, sampling and analysis
  • Practical experience with 1-1 interviews, focus group mediation, participation incentives, UI design and usability testing
  • Flexible, proactive and resourceful, Glovo aims to be a design leader in a highly competitive market

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Benefits
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  • Attractive compensation and equity plan
  • Unlimited Glovos (zero delivery fee on your Glovo orders)
  • A selection of fresh fruits and snacks
  • Gym membership discounts
  • Weekly team lunches
  • Back to School Fridays (it's all about learning and sharing knowledge)
  • Team building activities
  • Relocation package
  • The opportunity to change the world and see how everyone uses the product you built
  • Work in an international, dynamic and passionate environment with a great culture

published: Oct. 3, 2018

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