The most dynamic venue finding service in the events industry needs a customer service superstar to build relationships with London’s leading event production companies while developing our newest product. As our venue expert, you feel the satisfaction of matching an event with its perfect venue while simultaneously helping our venues build their businesses. Come and fulfil your potential at an organisation with a standout culture based in Holborn’s coolest building.

Working with the co-founders, Customer Success Manager and Marketing Manager, you will be an instrumental member of the team, helping Canvas to develop its new service offering. You will be responsible for testing, learning and helping us to develop a completely new venue product. To our event production customers you will be the ‘voice of the company’ helping match their brief to the perfect venue.

Alongside developing the product, you will also have a unique opportunity to learn and manage an exclusive ‘hidden gem’ location, one of the most unique spaces in Clerkenwell. As the venue coordinator for this location, you will be provided with training and support to eventually become responsible for managing the marketing and management of the venue. It’s a unique opportunity to take ownership of a location steeped in history, and with previous events ranging from immersive theatre, Clerkenwell Design Week to gaming launches and quirky conferences.

What you will be doing over the next 12 months

Quickly gain comprehensive knowledge of the Canvas venue portfolio and gaining a thorough knowledge of the London venue landscape.
Identify relevant incoming event brief and make venue recommendations, ‘matching’ our venues with ‘big brand’ and high-profile customers.
Monitor the online support chat to assist users in finding the perfect venue for their event.
Record and analyse data to help guide the successful development of the product.
Provide feedback to venues on their standard of enquiry management
Convert and manage enquiries into hires for your own exclusive ‘hidden gem’ venue.
Educate our venues on the positive impact the product is having on their businesses.
Build rapport with high profile clients to become a first port of call for their venue finding.
Convert industry intel into opportunities for the sales team.
In the right hands, the scope and scale of this product is significant. Our vision is the successful candidate growing their knowledge and expertise to become instrumental in the product’s development to its full potential.

REQUIREMENTS

More about you

You are a supremely positive person with a ‘can-do” attitude
A proven passion for pursuing customer service as a career
You love developing relationships on the phone. To perform your role to the highest standard you need to dig for information adeptly while maintaining a positive relationship.
You are engaged by the event scene in London.
Able to adopt a methodical and systemised approach to your role.
A great visual memory, you have to develop a decent knowledge of 450+ venues.
You love the thrill of winning. You perform your role optimally when you match an enquiry to a venue using initiative and interpretation.
An organiser –you love a process and loves a checklist.
Able to look objectively at your approach and report on how you might improve and evolve it.
You love a system; using them and creating them.
Want to be in a learning environment and accelerate your career in a creative environment.

Key requirements

Essential:

1-2 years’ professional full time experience ideally in a relatable role
Capable with Excel / Google Sheets
Worked extensively on the phone in a professional role
Excelled in a fast paced, target driven environment
Proven ability to build rapport, to establish and strengthen client relationships
Excellent active listening, negotiation and all round communication skills

BENEFITS

Access to an external business coach 1x a month.
Work in London’s coolest film location in Holborn.
Get VIP invites to some of London’s freshest restaurants, film previews and venue showcases.
A really creative, collaborative, hardworking and passionate team.
A unique open and friendly culture.
‘Culture Club’ with quarterly trips abroad, dinners, events and surprise treats.
A well facilitated office, with Friday breakfasts and drinks.
Pension scheme in place.
Perkbox.
31 days holidays incl bank holidays
Be inspired by the amazing films and events we make happen in our building and across London